FAQ'S

 

After I make a booking, how long will I wait to receive my voucher?

You will receive your voucher to the email address you entered at checkout—usually within 15 minutes of booking your activities.We suggest adding info@biginexcursions.com  to your Safe Senders list to make sure you receive all our emails. If you don’t receive the email, check your spam/junk folder.


I received my voucher, is my excursion confirmed?

Once you have received your voucher to your email, you will need to call the number that is on the voucher to confirm. You will be connected to a sales agent who will confirm details such as date of tour requested, time of tour and location of pick up/ drop off.


I paid for my excursion but it’s not available for the day I want it, what happens?

Our sales agents will do their best to accommodate a different date that works for you and or your party. If we are unable to reschedule we will refund you in full.

 

Do I have to print my voucher or can I use my mobile phone to show my voucher?

All of our tours require a printed version. If you do not have a printer, you may wish to try one of the following:

- Check with your hotel concierge, as they may be able to print it for you.
- Check at a local internet café location.
- Forward the email containing your voucher link to another email address, where that computer has access to a printer (e.g. work email address).


I just booked my transportation service what do I do next?

Once you received your voucher to your email address that means you are confirmed.The transportation company will contact you 1-2 days prior to your arrival to make sure everything is on track.

If you are booking an airport pick up/drop off they will explain to you that they will  be outside the terminal, driving by. They do not park. This is why we ask what airline you you'll be flying and flight number during your time of booking.

If your flight is delayed, the transportation company will already know that as they will be tracking your flight.  If you by chance are delayed due to baggage issues or for any other reason, please call the number that is on your voucher. (786-252-2711) This will connect you to the transportation company and then you can let them know of any delays.

 

Do you offer special pricing for children?

Some of our excursions do offer child pricing. To know if they do, simply click on the excursion and it will show you two options at the top, Adult/Child price. If you do not see a price for a child then that tour only offers one price for all ages. Please make sure to read the details of the tour as some tours are adult only (21+)

 

I have a coupon code, where do I enter it?

After you have selected your excursion and have added it to your cart, at checkout you will see a section for “Discount Codes.” Enter in your code and click “Apply.” Your code will automatically reflect the discount when proceeding to checkout.

 

How does Big in Excursions select their local tour operators?

Our staff of travel insiders have hand-selected the best things to do with more than 50 + excursions in the South Florida area. Working closely with trusted local tour and activity operators, Big in Excursions makes it very simple for all travelers to find exactly what they want to do. We’ve done the homework, made all the connections, and even pulled a few strings to make sure our customers have unprecedented insider access provided by a global network of trustworthy and reliable local businesses.

 

Have a question that you don’t see?  Fill out our contact form HERE or call us at (305) 440-0798

 

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